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Head of Control Room
office • ARE • unknown • Не указана
**Role: Head of Control Room**
**Location:** UAE / Dubai
**UAE National highly preferred to apply**
Are you a strategic operations leader with a passion for ensuring seamless transportation and mobility services? We are seeking an experienced **Head of Control Room** to lead and optimize our 24/7 operational command center, driving service excellence, operational efficiency, and customer satisfaction across our fleet and mobility network.
**About the Role:**
As the **Head of Control Room**, you will oversee real-time fleet operations, incident management, service monitoring, and operational decision-making. You will play a critical role in ensuring the safe, efficient, and reliable delivery of transportation and mobility services while leading a high-performing team.
**Key Responsibilities:**
✅ Lead and manage the Control Room operations for fleet and mobility services.
✅ Monitor real-time transportation operations and service performance.
✅ Drive operational excellence through data-driven decision-making and performance management.
✅ Oversee incident response, crisis management, and business continuity activities.
✅ Ensure adherence to operational KPIs, safety standards, and regulatory requirements.
✅ Collaborate with internal stakeholders and external partners to enhance service delivery.
✅ Develop and implement operational procedures, reporting frameworks, and continuous improvement initiatives.
✅ Lead, coach, and develop a team of control room professionals.
**What We're Looking For:**
✔️ Minimum **5+ years of experience** in Fleet Management, Transportation, Mobility Services, or a related operational control environment.
✔️ Proven leadership experience managing control room or command center operations.
✔️ Strong understanding of fleet operations, dispatch systems, GPS tracking, and transportation technologies.
✔️ Excellent analytical, problem-solving, and decision-making skills.
✔️ Ability to perform effectively in a fast-paced, high-pressure operational environment.
✔️ Exceptional communication and stakeholder management skills.
**Qualifications:**
Bachelor's Degree or master's degree in operations management, Logistics, Transportation, Engineering, Business Administration, or a related field.
**Why Join Us?**
✨ Be part of a leading organization shaping the future of transportation and mobility.
✨ Lead critical operations with significant business impact.
✨ Work with cutting-edge technologies and innovative transportation solutions.
✨ Competitive compensation and career growth opportunities.
**Apply now or share this opportunity with your network!**
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