FX Operations Support – APAC Region

Join our dynamic global team and play a meaningful role in supporting trading operations across the APAC region. As part of FX Operations Support, you will provide technical and functional assistance for our trading applications and infrastructure, working closely with clients, internal teams, and product managers to deliver a seamless client experience.

We are looking for an energetic and adaptable professional who enjoys problem-solving, working in a fast-paced environment, and learning new technologies. Whether you bring experience from financial services, technology, client support, or a related field, your communication skills, curiosity, and commitment to client success will be key to succeeding in this role.

Key Responsibilities:

• Act as a key point of contact for client enquiries, providing high-quality technical and functional support via phone and email.
• Investigate and troubleshoot issues, collaborating with internal teams and external partners to drive timely resolution.
• Accurately document client enquiries, investigation progress, and resolutions in Salesforce CRM.
• Guide clients through system functionality and workflows to help them make effective use of the platform.
• Identify and escalate critical issues that may present potential P&L, operational, or franchise risk.
• Develop and maintain an understanding of financial markets, industry trends, and trading workflows.
• Contribute to knowledge management by documenting solutions and sharing insights and best practices with the wider team.

Experience & Qualifications:

• Experience in a client-facing, customer support, technical support, financial services, or similarly fast-paced environment is advantageous.
• An interest i...

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