Lead, Wealth and Customer Engagement

Job Summary

• Translate approved Wealth business priorities and customer engagement strategies into high-quality, measurable campaigns, communications, client experiences and engagement programmes across markets.
• Lead the execution and activation of global Wealth marketing initiatives by developing frameworks, toolkits, implementation guidance and best practices that enable effective market adoption and local adaptation.
• Drive consistent and impactful client engagement outcomes through campaign activation, event excellence, stakeholder collaboration, and performance optimisation.

Key Responsibilities

Campaign Activation and Marketing Execution

• Translate approved Wealth engagement priorities into integrated campaigns, customer journeys, content frameworks, channel plans and activation programmes.
• Lead end-to-end implementation of global marketing initiatives, ensuring timely delivery, strong governance and measurable outcomes.
• Partner with markets to drive adoption, execution quality and alignment to global engagement standards.

Client Engagement and Communications

• Develop customer engagement frameworks, communications approaches and content strategies that support Wealth propositions and business priorities.
• Create strategic briefs and communication guidance for creative, digital, CRM, media and agency partners.
• Ensure client communications remain customer-relevant, commercially effective and aligned to brand standards.

Event And Experience Excellence

• Establish and maintain global standards and frameworks for client events and experiences.
• Provide guidance and enablement to regional and country teams to ensure consistent event quality, customer experience and brand execution.
• Lead the design and activation of priority client engagement events and experience programmes across markets.

Market Enablement and Capability Building

• Develop reusable toolkits, templates, frameworks and implementation guidance that support local market adaptation.
• Share best practices, lessons learned and successful activation approaches across markets.
• Support regional and country marketing teams in delivering high-quality customer engagement programmes.

...

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis.