Remote Bilingual Patient Support Agent

We are looking for a detail-oriented, caring, and reliable bilingual professional to join our remote patient support team.

In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance after their visits.

This is a fully remote, full-time position open to candidates based in Mexico. If you genuinely enjoy helping people, communicate clearly in both English and Spanish, and thrive in a structured remote environment, we would love to hear from you.

What You Will Do

Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats

Schedule patient appointments and manage changes or cancellations

Provide patients with clear pre-appointment and post-appointment instructions

Follow up with patients as needed to ensure they have the information they need

Support clinic operations with coordination and administrative tasks

Ma...

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