Platform Support Advisor

Resident Advisor has been a home for electronic music culture since 2001. Event discovery, ticketing, news and long-form editorial, artist profiles, original films, and a weekly mix series two decades deep. Around 7 million people use the web platform every month, with a wider audience across our apps and other channels. Underneath the platform sits a network of contributors and city managers across dozens of cities, which is how we stay connected to the scenes we cover rather than reporting on them from a distance. RA is 25 years old, independent, B Corp certified and intent on being indispensable to the artists, promoters and audiences who make this culture.

Purpose of the role

This entry-level position, based in Mexico City, supports our Support team locally and around the world to maintain industry-leading service levels. The Platform Support Advisor plays a vital part in the team's daily operations, providing day-to-day support and administration for promoters and customers.

Responsibilities

• Respond to customer ticketing queries and resolve ticket issues.
• Assist promoters with event and payment-related queries.
• Maintain the ticketing administration system.
• Identify and flag potential fraudulent transactions using ...

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