Marsh Agency

hybrid • USA • unknown • Не указана

**Our not-so-secret sauce.** Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a **Business Insurance Training Leader** at Marsh Agency. Marsh Agency helps people and organizations manage risk and prepare for the future through insurance, benefits, retirement, and wealth management strategies. We believe in hands-on proactive service, data-driven insights, and understanding how global events can impact local decisions. As a trusted partner, we show our clients what’s possible and guide them during every step of their journey. **A day in the life.** As our **Training Leader** on the **Business Insurance** team, you’ll play a pivotal role in driving the professional development and operational excellence of the BI service team within a large insurance agency. This leadership position is responsible for designing, delivering, and continuously enhancing comprehensive training programs, including new hire onboarding and ongoing education. The Training Leader ensures the team’s proficiency through the development and implementation of standard operating procedures (SOPs), workflow optimization, and policy adherence. Additionally, this role serves as a mentor and coach, fostering a culture of learning, collaboration, and high performance. **Our future colleague.** We’d love to meet you if your professional track record includes these skills: * Lead the end-to-end training lifecycle for all Business Insurance service team members, including new hire onboarding, role-specific training, and continuous professional development on AMS, ImageRight, and standard operating procedures. * Develop, schedule, and coordinate ongoing continuing education classes to ensure team members remain current with industry standards, regulatory requirements, and company policies. * Author, revise, and deliver training on service team workflows, driving adoption and proficiency across the team. * Plan, coordinate, and facilitate regular refresher sessions on policies, procedures, and best practices to reinforce compliance and operational excellence. * Develop and maintain training strategy and instructional style guidelines to ensure consistent delivery across the region. * Lead and participate in training sessions * Back up and support Business Insurance trainers as needed * Partner with regional business leaders to align training programs with regional initiatives and priorities. * Collaborate with the business process team to identify process changes and translate them into timely training interventions. * Review file audit and quality results to identify trends and target training needs and remediation. * Create and maintain consistent onboarding and ongoing training pathways for new hires and existing staff, including role-based curricula and ramp milestones. * Work with business process owners to identify and schedule relevant training topics for regular department meetings. * Partner with subject matter experts to design practical training materials, job aids, and assessments. * Assist with maintaining and updating the regional training playbook and core reference materials to reflect current processes and system changes. These additional qualifications are a plus, but not required to apply: * Education & Experience: Bachelor's degree in Risk Management, Learning & Development, Business, or a related discipline; or equivalent professional experience in Commercial Insurance within an agency, broker, or carrier environment required. 10 years of progressive agency client service experience with demonstrated responsibility for training, development, or team leadership. * Training & Communication Expertise: Proven ability to present complex information effectively to diverse audiences across multiple skill levels; prior formal training or instructional design experience highly preferred. Exceptional verbal and written communication skills with ability to create clear, engaging, and impactful training materials. Passion for developing others and driving continuous improvement in training effectiveness and operational performance. * Technical Skills & Professional Attributes: Proficient knowledge of customer relationship management (CRM), agency management systems (AMS), and advanced Microsoft Office skills including Excel and Smartsheet. Strong organizational, analytical, and problem-solving skills with ability to foster collaboration and build strong working relationships across teams and leadership levels. Self-motivated with ability to work independently, manage multiple priorities, and adapt to evolving business needs. Demonstrated commitment to company values—Integrity, Collaboration, Passion, Innovation, Accountability. We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you. **Valuable Benefits** We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: * Generous time off, including personal and volunteering * Tuition reimbursement and professional development opportunities * Hybrid work * Charitable contribution match programs * Stock purchase opportunities To learn more about a career at Marsh Agency, check us out our website or flip through our recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: * Instagram * Facebook * X * LinkedIn **Who** _**you**_ **are is who** _**we**_ **are.** We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. **Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.** If you require an accommodation during the application or interview process, please let us know by contacting reasonableaccommodations@marsh.com