ALTEN

office • PRT • middle • Не указана

**ALTEN Portugal**, a leading reference in the Engineering and Technology sectors, is looking for an experienced and technically driven professional to join its team in the area of Infrastructure Operations and Systems Administration (L2 Support). We believe our success is built by the people who make up our team. That is why, if you have a strong background in IT **Infrastructure, Systems Administration, Virtualization, Identity & Access Management**, and operational support, along with a passion for solving complex technical challenges, we are committed to fostering your talent, aligning the professional challenge with your career expectations, and providing an environment where you can grow and thrive. In this role, you will be responsible for providing second-line support across critical infrastructure environments, ensuring service stability, operational excellence, and the timely resolution of incidents and service requests. You will play a key role in troubleshooting complex technical issues, executing infrastructure changes, supporting operational processes, collaborating with technical teams and external partners, and contributing to continuous service improvement initiatives. Are you ready to develop your career in a dynamic and international environment where technical expertise, collaboration, and problem-solving are essential to operational success? Keep reading. **Key Responsibilities:** * Resolve incidents escalated from L1 support teams involving servers, virtualization platforms, identity management systems, and core infrastructure services, while executing standard service requests following approved procedures and operational runbooks. * Perform structured troubleshooting activities, identify root causes, implement permanent solutions whenever possible, and maintain comprehensive technical documentation, including timelines, logs, actions performed, and resolution details. * Manage identity and access-related requests in accordance with established policies, security standards, approval workflows, and compliance requirements. * Execute low-risk, pre-approved infrastructure changes with appropriate validation, rollback preparedness, post-change verification, and operational handover activities. * Monitor infrastructure health, performance, and capacity, proactively respond to system alerts, and actively participate in major incident management processes, including bridge calls, stakeholder communications, and post-incident reporting. * Escalate unresolved incidents to L3 support teams when required, providing detailed technical analysis, troubleshooting results, recommendations, and relevant operational context for efficient resolution. * Coordinate with external vendors, hosting providers, and support partners to facilitate operational activities, track incident progress, and ensure timely closure of service requests while maintaining stakeholder communication. * Support patch management, system updates, backup operations, and recovery procedures, while identifying opportunities for automation through tools such as PowerShell and implementing process improvements to enhance operational efficiency. * Maintain, update, and enhance technical knowledge bases, operational documentation, and runbooks, while sharing expertise and best practices with L1 teams to improve first-contact resolution rates and overall service quality. **Requirements:** * Bachelor’s degree in IT (or equivalent through experience). * Typically, 3–5 years of experience in system administration / infrastructure support in an enterprise environment. * ITIL Foundation (preferred) or demonstrable experience working in ITIL-based processes. * Language requirements: professional communication in English. * Valuable experience with Windows Server environments. * Working knowledge of: * Virtualization platforms (VMware or equivalent) or demonstrable equivalent experience * Active Directory and related services (DNS, DHCP, GPO) * Backup and recovery concepts * Basic understanding of networking concepts. * Experience with ITSM/ticketing workflows and tooling (e.g., incident, problem, change management). * Working knowledge of Microsoft 365 services, specifically operational management of Entra ID, Exchange Online and Intune. * Working knowledge of monitoring/alerting concepts and tools (triage, thresholds, event correlation) * Understanding of Public cloud environments (preferably Microsoft Azure) * Scripting/automation experience is a plus (e.g., PowerShell). * Linux knowledge is a plus. * Experience with virtual application delivery through Citrix is considered a plus. **What can we offer you?** * Joining a competitive, multinational company that is constantly growing. * Integration into a highly qualified team of professionals with a great work environment—innovative and dynamic. * Specialized training and ongoing professional development. **Who are we?** * We are a team. We are part of ALTEN, a European multinational specializing in providing consulting, information technology, and engineering services to the leading companies in the Portuguese market. * If you like numbers, we can tell you that in Portugal we have a revenue of 10.9 million euros, 2 headquarters, and a team of 215 professionals. * Moreover, at ALTEN, we take pride in offering equal opportunities regardless of gender, age, abilities, or country of origin. Our commitment is to talent and to the people who possess it.