Sii Poland

office • POL • junior • Не указана

We are looking for a Junior IT Support Specialist to join an IT project focused on the migration of corporate mobile devices. In this role, you will support end users throughout the entire migration process, from device preparation and configuration to enrollment, data migration, and troubleshooting. This is a great opportunity for someone with initial experience in IT Support / Help Desk who wants to further develop their technical skills in an international IT environment and enjoys working directly with users. This is a fully on-site position based in Warsaw, so we are looking for someone who is available and comfortable working from the office on a daily basis. ****Your tasks**** * Supporting users throughout the end-to-end corporate mobile device migration process * Configuring devices, supporting enrollment and data migration, and troubleshooting technical issues * Contacting users and coordinating details related to device preparation and migration * Tracking migration progress, user statuses, reported issues, and required follow-up actions * Maintaining up-to-date information on devices and migration statuses * Cooperating with local and international IT support teams and escalating more complex technical issues **Requirements** * Minimum 6 months of experience in 1st Line Support, Help Desk, or End User Support * Hands-on experience with iPhone / iOS device setup, configuration, and troubleshooting * Experience with mobile device configuration and basic troubleshooting * Very good communication skills and a customer-oriented approach * Good organizational skills and the ability to manage multiple users, requests, and follow-up actions * Very good command of both Polish and English * Willingness to work fully on-site in Warsaw **Nice to have** * Basic knowledge of Microsoft Intune, Apple Business Manager, or MDM solutions * Experience with corporate mobile device migrations and enrollment Job no. JOB-MJ4GG Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws. **Benefits For You** * Great Place to Work * Solid financial situation * Contracts with the biggest brands * Centre of internal trainings * Many experts you can learn from * Open and accessible management team * Profit sharing * Passion Sponsorship program * Regular integration events and trips * Comfortable and well-equipped offices * MySii app * Medical care