HCLTech

office • SWE • director • Не указана

Head of Integrated Service Delivery (ISD) – SAP, AI & Enterprise Technology Operations We are seeking a strategic and operational technology leader to head our **Integrated Service Delivery (ISD)** function. This role combines ownership of **SAP Services, Enterprise Applications, AI Enablement, Digital Platforms, Infrastructure Operations, Cloud Services, and End-to-End Service Delivery** across a global environment. The ideal candidate will bring a unique blend of **SAP leadership, AI transformation experience, infrastructure management, and application service delivery expertise**, with a proven track record of driving operational excellence while enabling business innovation. **Key Responsibilities** **Enterprise Service Leadership** * Lead the Integrated Service Delivery function across applications, infrastructure, cloud, workplace, and business platforms. * Own service quality, operational performance, governance, risk, compliance, and customer satisfaction. * Establish and drive enterprise-wide IT service management practices and operating models. * Ensure seamless execution across technology towers and service providers. **SAP & Business Applications** * Provide leadership for SAP landscapes, including SAP S/4HANA, ECC, Supply Chain, Finance, Procurement, Manufacturing, and Asset Management platforms. * Drive application stability, performance, adoption, and continuous improvement. * Manage relationships with business stakeholders and technology partners. * Lead transformation programs from implementation through operational support. **AI & Digital Transformation** * Develop and execute AI adoption strategies aligned with business objectives. * Identify opportunities for AI-driven automation, predictive analytics, service optimization, and operational efficiencies. * Oversee integration of AI capabilities across enterprise systems and business processes. * Ensure governance, security, and responsible AI practices are embedded within service delivery. **Infrastructure & Cloud Operations** * Lead infrastructure teams covering cloud, networks, cybersecurity, workplace technologies, and data platforms. * Ensure highly available, secure, and scalable technology environments. * Manage operational resilience, disaster recovery, business continuity, and cyber-risk programs. * Drive modernization initiatives across cloud and hybrid infrastructure environments. **Required Experience** 15+ years of enterprise IT leadership experience Extensive experience leading SAP application delivery and support environments Strong understanding of enterprise infrastructure, cloud operations, and cybersecurity Proven experience delivering large-scale digital transformation programs Experience implementing or operationalizing AI-driven business solutions Leadership responsibility for global service delivery teams and third-party partners Strong stakeholder engagement experience with CIO, CTO, COO, and executive leadership teams Track record of managing multi-million-dollar operational budgets