Клеркгрупп

remote • BLR • junior • Не указана

We are looking for a Support Specialist L2 **Responsibilities:** * Consulting partners in internal channels; * Debugging / integration of API; * Troubleshooting technical bugs; * Product performance monitoring via tools (Grafana, Kibana); * Handling problem/bug reports; * Keeping our internal knowledge base up to date; * Incident reporting. **What experience and knowledge the candidate needs:** * **English level from B2**. Excellent spoken and written skills is a must; * **Minimal 1 years of experience on a similar position**; * Experience supporting web-based applications; * Experience with logs analysis (Kibana, Grafana or similar tools); * Understanding of REST API; * Basic SQL (MySQL or similar); * Experience with Jira and Confluence. **Would be an advantage:** * Experience with cloud services; * Experience with B2B integrations or partner support; * Understanding of CRM / ERP / business applications; * Experience in writing technical documentation; * Familiarity with JSON and XML data formats; * MongoDB; * GitLab; * Postman; * Basic programming knowledge (Python or other languages). **Soft skills:** * Strong analytical; * Troubleshooting and problem-solving; * Self-knowledged and open-minded. **We offer:** * Employment in accordance with the Labor Code of the Republic of Belarus; * A stable official salary; * A comfortable, modern office in Minsk or remote work; * Shifts: day/night 2/2 12hrs; * 28 calendar days of vacation + 4 days off; * Partial compensation for sports subscriptions, health insurance; * An extensive partner program, events and corporate parties, gifts for significant events. **Данное рабочее место является планируемым к созданию и замещению (перспективным).**