Our Place

hybrid • USA • unknown • $120–140k / год

At Our Place, we believe in the power of home-cooking to bring people together. We design thoughtful, beautiful products that make cooking and sharing meals easier and more joyful—and we are building a brand that earns a meaningful place in customers’ homes over time. We're hiring a Head of QC to plan and run every quality control activity across our supply chain in China: every inspection, every factory, every shipment. You'll lead our China-based QA/QC team, scale up with trained third-party inspectors when volume spikes, and own the 100% QC and retailer inspection work our Costco and business-development (BD) programs require. This is a hands-on, execution-focused role. You'll split your time between Los Angeles and factory floors, and you'll be the bridge between our US team and our China QC team. __This range reflects the good-faith estimate of compensation Our Place reasonably expects to pay for the position upon hire.__ _All information you submit in connection with your application to Our Place is processed in accordance with Our Place's [Global Applicant Privacy Policy](https://fromourplace.com/pages/global-applicant-privacy-policy)._ **What you will own** #### QC planning across the supply chain * Build and own a rolling QC calendar for every PO and factory: incoming (IQC), during-production (in-line), pre-shipment and final inspections, 100% QC and container loading checks, tied to production schedules and cargo ready dates. * Forecast inspector capacity weeks ahead, and flex with temporary staff and third parties so QC is never what holds up a ship date. * Set sampling plans according to our Supplier Quality Manual (ANSI/ASQ Z1.4, General Inspection Level II, AQL 0 / 1.5 / 4.0 for critical, major and minor defects, special levels S-2 and S-4), and apply tightened, reduced and skip-lot rules. #### Leading the China QA/QC team * Manage, coach and schedule the China QA/QC team (three QC inspectors and a QA engineer); set daily priorities and review every report. * Train inspectors on product-specific checklists, golden samples, defect classification and functional and safety tests (for example ground continuity, insulation resistance, hi-pot and leakage current on appliances; coating thickness and adhesion on cookware). * Run regular calibration sessions so every inspector, in-house or third-party, grades defects the same way. #### Costco and BD programs * Plan and run QC for Costco and BD programs end to end: 100% QC, factory training, sample selection support, and coordination with retailer-appointed inspection and testing firms. * Work with Supply Chain to build retailer QC and testing time (typically two to three weeks for Costco) into production timelines. * Recruit, qualify, train and audit third-party QC providers (for example QIMA, Bureau Veritas or Intertek) to Our Place standards when we need more capacity; manage their scheduling, cost and report quality. #### Issue handling * Issue non-conformance reports, lead containment within 24 hours, decide rework, sort or reject with QA and Supply Chain, and track supplier corrective actions to closure. * Flag quality risks to ship dates early, with options. * Keep factories' in-line QC and production control plans aligned with our standards. #### Reporting and tools * Own inspection data in Qarma: complete, on-time reports, defect paretos and supplier pass rates. * Publish a weekly QC report in English to the US and China teams covering schedule, results, open issues and risks. * Feed field and customer issues back into inspection checklists with QA and Engineering. **What success looks like in 6-12 months** * Every PO has a planned inspection before production starts, and no shipment slips because QC wasn't scheduled or staffed. * Costco and BD shipments pass retailer inspections the first time. * A trained, audited bench of third-party inspectors is ready for peak volume. * Inspection reports are complete and on time in Qarma, and defect trends are reviewed weekly with QA. * In-house and third-party inspectors grade defects consistently. **What you bring** * 8+ years in QC or QA for consumer products made in China, including 3+ years leading inspection teams. Small kitchen appliance experience is required; cookware is a plus. * Fluent spoken and written English and Mandarin. * Hands-on skill with AQL sampling, inspection checklists, golden samples, first article inspection, non-conformance reports, 8D and factory audits. * Experience running retailer QC programs (Costco preferred) and managing third-party inspection firms. * Comfortable running appliance safety and function tests and cookware material tests, and reading specifications and drawings. * A highly organized planner who works from data and tools (Qarma or similar, plus spreadsheets). * Based in Los Angeles or willing to relocate, and able to travel 25%+ of the time, including extended periods in China. **What we offer** * Competitive pay and real-deal equity — we want you to have a slice of what we’re building together * A chance to share in our wins — all full-time team members are eligible for our discretionary annual bonus plan * Benefits that actually benefit — top-tier medical, dental, and vision to keep you feeling your best * Plenty of time off — generous PTO, and synchronized time off (we all log off together so you can actually rest) * We invest in you — $500 a year for learning & development, plus an optional 401k plan so future you is covered * All the kitchen treats — team member discount, an annual our place gift card, and of course, lots of our place goodies for your home * A workspace worth leaving your house for — a beautiful office with a creative studio, multiple kitchens, and plenty of room for big ideas * Tuesday lunches — catered meals so you can catch up with your teammates over something delicious * A culture of connection — team events, activities, and an annual company retreat because we like hanging out together * A team full of kind, thoughtful humans who actually care — because the people make this place