Robert Müller GmbH

office • DEU • unknown • Не указана

**About The Company** Robert Müller GmbH is part of the Robert Müller Group, a medium-sized transport and logistics business headquartered in Saarlouis. With seven additional locations across Germany, France, and Poland, the group employs more than 400 people throughout Europe and operates its own fleet. Connected to leading freight-forwarding networks, the company provides services in groupage transport, part and full loads, import and export, warehousing, and contract logistics. At its Trebsen/Mulde location, the Customer Service team supports reliable shipment handling by connecting customers with internal operations and transport network partners. **About The Role** Robert Müller GmbH is seeking a full-time Customer Service / Customer Care Representative (m/f/d) for its location in Trebsen/Mulde. This daytime position is suited to a commercially trained professional, ideally with experience in freight forwarding or transport logistics, who is committed to responsive and dependable customer support. As a central point of contact, you will assist customers throughout the shipment process, monitor transport progress, respond to inquiries, and help resolve irregularities. You will work closely with dispatch, the handling warehouse, operational teams, and system and network partners. Your coordination and clear communication will help ensure that relevant information reaches the right people and that shipments are handled reliably. The role also offers an area of responsibility in which you can contribute independently while working as part of a team. **Qualifications** * Completed commercial vocational training; training as a freight forwarding and logistics services clerk is an advantage. * Previous experience in transport or freight forwarding is desirable, though relevant commercial experience is also welcome. * Good working knowledge of Microsoft Office, particularly Excel and Outlook. * A careful, conscientious approach to work and attention to detail when maintaining shipment information and documenting cases. * Reliability, motivation, and a strong sense of responsibility. * Clear, professional communication skills and the ability to coordinate effectively with customers, colleagues, and external partners. * A collaborative mindset, combined with the confidence to manage assigned tasks independently. **Responsibilities** * Monitor and track shipments throughout the company’s transport and system network, following progress through to delivery. * Handle customer inquiries, complaints, and reports of transport-related irregularities in a timely and professional manner. * Investigate delivery delays, obstacles to delivery, shipment discrepancies, and other exceptions, coordinating follow-up with the relevant teams and partners. * Work closely with dispatch, warehouse and operational departments, as well as system and network partners, to support smooth shipment processing. * Maintain a reliable flow of information between customers, transport partners, and internal contacts, providing appropriate updates as cases progress. * Enter, check, and update shipment data in the company’s freight-forwarding systems, and document relevant communication and actions accurately. * Contribute ideas and practical feedback to help improve service quality, day-to-day processes, and customer satisfaction. **Benefits** This is a full-time position with a 40-hour working week and an attractive, performance-based salary. The holiday entitlement is 24 days plus four additional days. You will have a defined area of responsibility, room to exercise professional judgment, and the opportunity to work independently within a supportive team. Robert Müller GmbH also offers professional and personal development opportunities, including further training to help you strengthen your skills and grow in your role. Equal Opportunity Robert Müller GmbH welcomes applications from qualified candidates. We value a respectful, collaborative working environment and encourage applicants to present their relevant experience, skills, and motivation. If you are interested in contributing to dependable customer service and transport operations, we look forward to receiving your application.