Qiddiya Investment Company

office • SAU • lead • Не указана

The Senior Manager – Change & Release Management will own the end-to-end change and release management function for digital platforms, ensuring releases are effectively planned, coordinated, tested, approved, deployed, and stabilized. The role will lead release activities across **AEM as a Cloud Service, websites, mobile applications, APIs, content, and supporting integrations**, while ensuring strong governance, accountability, stakeholder communication, and delivery discipline Key responsibilities * Own and maintain the integrated release calendar covering scope, milestones, dependencies, environments, freeze periods, and deployment windows. * Coordinate multiple technical and business workstreams to ensure releases are delivered according to agreed timelines and commitments. * Lead release planning, readiness reviews, critical follow-ups, and post-release reviews while maintaining clear ownership of actions and escalations. * Track risks, issues, dependencies, and actions through closure and escalate delays when required. * Own the technology change management process, including change records, risk assessments, approvals, scheduling, traceability, and closure. * Facilitate Change Advisory Board (CAB) meetings and coordinate normal, standard, and emergency changes. * Ensure release readiness through testing, business acceptance, security requirements, operational readiness, dependency management, and recovery planning. * Coordinate deployments across DEV, QA/UAT, Stage, and Production environments while maintaining traceability between approved scope and deployed versions. * Coordinate AEM, web, iOS, Android, API, and content release dependencies to support smooth production deployment. * Lead deployment and cutover activities, including rollback, roll-forward, incident escalation, and recovery coordination. * Ensure post-release monitoring, hypercare, business verification, support handover, and formal release closure are completed. * Act as the central coordination point for release status, risks, dependencies, decisions, and production outcomes across business and technology teams. * Provide clear executive updates covering business impact, delivery confidence, risks, decisions required, ownership, and next steps. * Manage competing priorities and communicate risks or delays clearly and proactively to relevant stakeholders. * Monitor release performance and identify recurring causes of delays, failed changes, or production issues to drive continuous improvement. * Partner with Engineering, QA, and Operations teams to improve CI/CD visibility, automated evidence, reusable runbooks, and release governance. * Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent relevant professional experience. * Minimum of 7 years of experience in technology delivery, IT service management, release management, or a related discipline, including at least 5 years leading complex multi-team release activities. * Strong experience managing recurring releases across web, mobile, backend services, vendors, and business stakeholders. * Strong knowledge of IT change governance, release readiness, cutover planning, deployment coordination, emergency changes, and post-release reviews. * Working knowledge of AEM as a Cloud Service and Cloud Manager or substantial experience managing releases within an enterprise CMS environment. * Good understanding of Git, CI/CD pipelines, build artifacts, APIs, environments, headless content, content publishing, caching, and recovery processes. * Experience using tools such as Jira, Azure DevOps, ServiceNow, or equivalent delivery and service management platforms.