IMR Soft LLC

hybrid • USA • lead • Не указана

**Role: SAP EWM Consultant** **Duration: Long Term** **Location: Chicago-Mundelein** **Experience : 15+** **AMS Experience Is Mandatory** This is hybrid role, 3 days onsite (Tuesday, Wednesday and Thursday) **Job Summary** We are seeking a seasoned Senior SAP Extended Warehouse Management (EWM) AMS consultant with 15–20 years of overall SAP experience to manage and deliver Application Management Services (AMS) for a global client onsite in Chicago, Illinois. The ideal candidate will possess deep expertise in SAP EWM, proven AMS delivery leadership, and significant transition experience as a receiver, ensuring a seamless handover from prior support teams. This role requires strong stakeholder management, process governance, and hands-on problem-solving skills to stabilize and optimize SAP EWM operations in a complex, global environment. Key Responsibilities * AMS Delivery & Operations * SAP EWM AMS delivery, ensuring SLA compliance and high-quality service. * Manage incident, problem, change, and release management activities following ITIL standards. * Conduct root cause analysis and implement permanent fixes for recurring issues. * Ensure operational stability of the SAP EWM landscape (both Decentralized and Embedded). * Collaborate with offshore delivery teams for 24x7 coverage and global service continuity. * Transition Management (as Receiver) * Act as the primary onsite lead during AMS transition, ensuring complete and accurate knowledge transfer from the incumbent vendor or implementation team. * Validate and document processes, configurations, and open tickets during transition. * Identify gaps, risks, and dependencies in the incoming support scope. * Establish transition governance, reporting mechanisms, and issue resolution frameworks. * Drive stabilization phase post-transition and ensure smooth handover into steady-state AMS operations. * Functional Expertise * Provide advanced functional and operational support for: * Inbound & Outbound Logistics * Internal Warehouse Processes & Task Management * Handling Unit (HU) & Wave Management * RF Framework, Labor Management, Slotting & Rearrangement * Storage Control & Cross-Docking * Support integrations with SAP S/4HANA, TM, GTS, QM, and 3PL systems. * Deliver minor enhancements, system tuning, and continuous process improvements. * Stakeholder & Team Interactions * Serve as the onsite interface between client business/IT teams and offshore delivery centers. * Mentor a team of onsite/offshore SAP consultants. * Build strong relationships with client stakeholders and drive continuous improvement initiatives. * Continuous Improvement & Innovation * Identify automation and optimization opportunities to improve service efficiency. * Support innovation projects, such as migration to S/4HANA Embedded EWM or warehouse automation integration. * Maintain comprehensive knowledge management and documentation.