Ignite

office • PRT • unknown • €1–1k / мес

**Location: Lisbon, Portugal (On-Site)** **Position Type:** Full-time, Permanent **Working Schedule:** Monday to Friday | Rotational day shifts (07:00–16:00, 08:00–17:00, or 09:00–18:00) | Weekends off **Languages Required:** C2-level Czech and Minimum B2 English **About the Role** We are actively searching for detail-focused, empathetic, and adaptable professionals to join our international trust and safety division situated right in the center of sunny Lisbon as a Czech-Speaking Content Moderator. Within this capacity, you will assume a vital responsibility in preserving a safe, protected, and welcoming space for millions of users across premier digital networks. Serving as the primary defenders of online community guidelines, you will inspect, assess, and moderate user-generated content submitted from the Czech-speaking community. If you possess full fluency in Czech and want to launch or advance your professional journey within a global, diverse environment while embracing Lisbon's lively coastal way of life, this position is custom-built for your aspirations. **Key Responsibilities** * Content Review & Verification: Examine user-generated content—spanning text, images, videos, audio recordings, and user profiles—originating from the Czech marketplace in alignment with client-specific community guidelines and safety protocols. * Policy Enforcement: Objectively recognize violations, such as hate speech, harassment, graphic material, misinformation, copyright infringements, scams, and spam, executing prompt, appropriate interventions (approve, flag, remove, or escalate). * Escalations & Edge Cases: Route sensitive, intricate, or legally complex situations to subject matter experts (SMEs), supervisors, or legal safety departments while strictly following established internal operating procedures. * Accuracy & Quality Compliance: Consistently achieve and surpass departmental performance benchmarks, including precision standards, turnaround times (TAT), and weekly Quality Assurance (QA) metrics. * Continuous Process Improvement: Engage actively in calibration sessions, team huddles, and guideline refresh workshops to guarantee consistent interpretation and enforcement of platform policies. * Data Security & Confidentiality: Maintain exceptionally rigorous standards of user data privacy, confidentiality, and data integrity in total compliance with GDPR and platform-specific data protection regulations. **Shift Schedule & Work Model** * On-Site Presence: 100% on-site at our contemporary office facility located in Lisbon (fully outfitted with relaxation lounges, break areas, and wellness zones). * Work Days: Monday through Friday (Fixed weekends off). * Shift Rotations: 8-hour work days (plus lunch and scheduled wellness breaks) distributed across three primary daytime blocks: 07:00 – 16:00, 08:00 – 17:00, or 09:00 – 18:00. **Requirements** **Mandatory Qualifications** * Language Proficiency: C1/C2 bilingual or professional fluency (written and spoken) in Czech, coupled with a robust working proficiency in English (minimum B2) required for team communication, software navigation, training sessions, and documentation. * Eligibility: Must hold EU/EEA citizenship or possess a valid, unrestricted work permit or authorization for Portugal. * Digital Literacy: High level of computer proficiency, familiarity with online tools, search engines, and standard workplace software; capability to operate dual monitors and internal moderation tools simultaneously. * Resilience & Mental Well-being: Strong emotional intelligence, professional resilience, and the capacity to process sensitive, disturbing, or graphic online media with a balanced, objective perspective. * Critical Thinking: Sound judgment and advanced analytical competencies to interpret nuances, local Czech idioms, humor, cultural context, and sarcasm accurately. **Preferred Qualifications (Good To Have, Not Mandatory)** * Prior background in content moderation, trust and safety, community management, customer support, data analysis, or translation/localization work. * University degree or a completed secondary education diploma. **Compensation & Relocation Packages** Applicants may choose between two distinct compensation structures depending on their current residential status and housing needs: **Option A: Standard Package (For Local Residents)** * Base Salary: €1,401.00 gross per month (spread across 12 monthly payments) * Accommodation: Independent housing (candidate secures their own living quarters) * Relocation: Standard administrative onboarding assistance **Option B: Full Relocation Package (For Relocating Candidates)** * Base Salary: €1,060.50 gross per month (spread across 12 monthly payments) * Accommodation Included: A private bedroom inside a shared company apartment with all utilities completely covered (water, electricity, gas, high-speed internet, and regular maintenance) * Travel Assistance: Full reimbursement for flight tickets to Lisbon * Airport Pickup: Initial transfer from the Lisbon airport straight to your assigned accommodation **What We Offer** * Well-being & Psychological Support: Dedicated, complimentary, and confidential 24/7 access to on-site psychological counseling, emotional wellness seminars, and employee assistance programs. * Paid Comprehensive Training: Thorough, fully compensated initial training programs (typically lasting 2–3 weeks) covering platform policies, tool ecosystems, content pipelines, and stress-management techniques. * Career Growth: Transparent advancement pipelines leading into Quality Assurance, Team Leadership, Training, Operations, and Policy Specialization roles. * Health & Benefits: Private medical and dental insurance coverage following the successful completion of the initial probationary period. * Vibrant Culture: An inclusive, multicultural workplace environment featuring team activities, language exchange meetups, cultural celebrations, and sports events. * Administrative Assistance: Hands-on support from our dedicated relocation team for local bureaucratic tasks (obtaining a NIF, Social Security/NISS registration, bank account setup, and residency paperwork). **How to Apply** Ready to take on this international challenge and protect the digital landscape? Forward your up-to-date CV written in English outlining your language proficiency tiers and your preferred package selection (Option A or Option B). Shortlisted applicants will be invited to complete an online language evaluation followed by a virtual video interview.