Lendable

hybrid • GBR • unknown • GBP30–39k / год

**About Lendable** Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: * One of the UK’s most exciting unicorns with a team of over 800 people * Among the fastest-growing tech companies in the UK * Profitable since 2017 * Backed by top investors including Balderton Capital and Goldman Sachs * Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: **loans, credit cards and car finance**. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks **with dated systems and painful processes.** **Join us if you want to** * Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 * Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions * Build the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy lifting **About The Role** At Lendable, we're on a mission to brighten the financial futures of millions of Americans. Since launching our U.S. Credit Card in May 2024, we’ve been reshaping consumer credit by blending exceptional talent with cutting-edge technology. We’re looking for confident, motivated, and persuasive communicators who thrive on helping customers achieve financial stability. As part of this exciting new chapter, you’ll play a key role in defining and managing critical operational processes from start to finish, making a real impact every day **Working Hours:** Rotating weekly shifts to align with US operating hours. _Working Hours for US Cards: _ * Shift 1: 12:00 PM–9:00 PM UK time (Monday–Friday). WFH Monday & Friday, Tuesday - Thursday in office. * Shift 2: 4:00 PM–1:00 AM UK time (Monday–Friday). - Fully remote. _Working Hours for US Loans: _ * Shift 1: 12:00 PM–9:00 PM UK time (Monday–Friday). WFH Monday & Friday, Tuesday - Thursday in office. * Shift 2: 5:00 PM–2:00 AM UK time (Monday–Friday). - Fully remote. * Weekend Requirements: One weekend every 4 weeks with two days off in lieu **Training:** Training will be 4-6 weeks long and held in our London office. The training times will be 10 am - 7 pm Monday - Friday UK time. **Holidays: You will receive 25 days annual leave plus 8 days (US holidays + Christmas day guaranteed).** ****Your profile** ** * At least 2 years in any industry in a customer-facing role, with a track record of connecting with and helping others. * You’re curious, quick to assess situations, and skilled at finding effective solutions. * Excellent written and verbal communication skills, active listening and rapport-building abilities. * You handle conflict gracefully, recover quickly from challenging interactions, and maintain composure. * Comfortable with technology and quick to learn new software. * Open to feedback, eager to improve, and adaptable to change in a fast-paced environment. * Enjoy solving problems independently, multitasking, and improving processes. * Spanish Speaking, desirable but not essential. **What You'll Be Doing** * Interacting directly with customers via phone, email, and chat to answer questions and resolve issues with care and efficiency (and to the highest standard). * Ensuring every interaction reflects our commitment to putting customers first and that customer demand is met when it comes to query resolution. * Coordinating across internal teams and external partners to drive the success of the US Cards program. * Interact directly with customers via voice/non-voice as part of your role to ensure customer demand is met and customers achieve first-contact resolution on their query/need. * Escalating risks or potential risks that may negatively impact good customer outcomes. * Identifying and recording customer dissatisfaction against Lendables processes and responding appropriately to achieve complaint resolution, where complaint resolution is not possible following complaint escalation procedures. * Meeting defined individual and team performance targets to ensure delivery of key business and department objectives. ****Nice to haves** ** * Previous experience in financial services or consumer lending environments. * Familiarity with US-based work environments and customer expectations. ****Interview Process** ** * An intro call with a member of the Talent Team. * Final stage interview with the head of department held remotely. **Salary Range:** £30K–£39K (includes an allowance for unsociable hours). **Life at Lendable** * **Winning team:** the opportunity to scale up one of the world’s most successful fintech companies * **Flexible working:** flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites * **Socials & connection:** opportunities and events to come together, socialise, and get to know each other beyond the office walls * **Health coverage:** support for your physical and mental wellbeing, including private health cover * **Retirement & savings:** long-term financial wellbeing through retirement savings plans * **Employee referral programme:** earn a competitive bonus when you refer successful new team members * **Office meals & snacks:** enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations * **Sustainable commuting:** cycle-to-work and electric vehicle salary sacrifice schemes available in select locations _**Please note:** The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. _Check out our blog!