Vargo Group

office • GBR • unknown • GBP25–25k / год

**Job Description** **Pensions Administrator** **Peterborough** **£25,000 + Bens** **Full time, on site** **Role purpose:** Hands-on administrator who coordinates the team's daily pensions and investment workload, maintains SLA performance, quality-checks work and serves as the first escalation point. **Key Responsibilities** * Allocate and prioritise workloads according to capability and experience * Monitor progress and ensure SLA delivery * Resolve complex queries, client issues, and processing exceptions * Quality-check work and provide constructive feedback * Coach, mentor, cross-train, and support new starters * Process and check product and investment administration * Manage queries from clients, IFAs, and product providers * Maintain procedures and recommend process improvements * Produce MI and SLA reporting, highlighting risks and bottlenecks * Support client onboarding and internal projects * Deputise for the Operations Team Leader **Must-have Experience And Qualifications** * Previous administration experience - explicitly essential * Experience organising, allocating, and overseeing team workloads * Strong written and verbal communication * Ability to manage competing priorities in a busy, SLA-driven environment * Excellent organisation and attention to detail * Working knowledge of Microsoft Office, particularly Excel * Maths and English GCSE Grade C or above, or equivalent **Desirable criteria:** Financial-services administration exposure, process improvement, MI reporting, and experience handling escalations desirable. No specific pensions qualification needed. Please note: Our client is unable to offer VISA sponsorship for this position. All applicants must have full right-to-work in the UK in order to be considered.