Aquent

office • USA • senior • Не указана

**\*\* MUST BE WILLING TO RELOCATE TO BENTONVILLE, AR \*\*** A global retail and eCommerce pioneer is looking for a visionary research leader who will shape the digital future for millions of customers daily, transforming complex data into seamless, intuitive experiences. **The Opportunity and Your Impact** In this role, you will serve as a strategic consultant and subject matter expert on multi-channel customer behavior. You will lead proactive, broad-based research programs, translate complex data into actionable recommendations, and build consensus among product managers, designers, and senior leadership. By driving customer-centric strategies and pre-empting gaps in the product experience, you will directly influence key revenue-driving digital platforms and elevate the overall user journey. **Key Responsibilities** * Design, execute, and oversee comprehensive primary research programs (qualitative and quantitative) including field studies, focus groups, surveys, and usability testing. * Analyze complex data sets, draw insightful conclusions, and deliver compelling, actionable recommendations to Product Management and User Experience teams. * Manage end-to-end research relationships with external vendors and contractors, from creating RFPs to evaluating deliverables and performance. * Act as a key user experience consultant, collaborating cross-functionally to inform product development roadmaps and corporate initiatives. * Leverage deep understanding of user consumption trends to improve interaction design and user experience strategies. * Identify major user acceptance testing activities, compile test guidelines, and guide usability testing scenarios and documentation. * Mentor and guide associate researchers in day-to-day methodologies, contributing to the internal user experience practice curriculum. * Foster productive, collaborative relationships with stakeholders, simplifying processes to reduce turnaround times and drive customer delight. **What You Bring** * Bachelor's degree in relevant field and minimum 5+ years of experience in UX design research, market research or business analysis * Proven expertise in qualitative and quantitative research methodologies, data analysis techniques, and user discovery strategies (interviews, surveys, journey mapping, contextual inquiries). * Strong stakeholder management skills, with the ability to communicate complex technical information clearly and build consensus across multi-functional teams. * Demonstrated experience in usability testing, including developing test plans, scenarios, and documentation. * Exceptional relationship-building, mentoring, and collaborative leadership skills. **Set Yourself Apart** * Recognized research or design certification (e.g., Foundations in Design Thinking). * Strong knowledge of digital accessibility best practices, including Web Content Accessibility Guidelines (WCAG) 2.2 AA standards and assistive technologies.