Waste Now Restrooms & Dumpsters

office • USA • unknown • Не указана

**Position Summary** Waste Now Restrooms and Dumpsters is seeking a manager who can elevate the performance of our portables business. This role combines route operations, customer experience, asset management, data analysis, and business improvement. The right person will manage daily customer needs while also finding ways to improve service, use our assets more effectively, strengthen retention, and help the company make better business decisions. This is not a position where success means only answering phones and entering orders. The manager must be comfortable directing route-related work, challenging recurring problems, reviewing operating data, walking the yard, following through with drivers and managers, and recommending practical improvements. This role is in office 5 days a week (Mon-Fri) **Primary Responsibilities** **Customer Orders and Service** * Answer customer calls and take, enter, and process portable restroom and related service orders. * Coordinate deliveries, pickups, service changes, event needs, and customer commitments. * Provide proactive communication when service will be delayed, changed, or interrupted. * With with GM to resolve customer concerns and look for patterns behind repeated complaints or service credits. * Build relationships with key customers and act as a dependable first call for their needs. * Identify cross-selling opportunities for roll-off dumpsters, restroom trailers, holding tanks, handwashing stations, and other company services. **Route Management and Service Accountability** * Manage portable routes in partnership with the General Manager and Field Manager. * Review route progress during the day and identify late, incomplete, or at-risk service. * Use route data, customer requirements, field feedback, and driver performance patterns to recommend route changes. * Give clear direction on route assignments, required documentation, customer commitments, and service standards. * Follow up to confirm assigned work was completed correctly. Route and service requirements are not optional. * Identify whether recurring problems are caused by route design, driver performance, equipment, access issues, missing information, or planning. * Document and escalate repeated performance or conduct concerns to the General Manager for coaching or corrective action. **Data and Business Decisions** * Review sales, customer, route, pricing, service, complaint, and asset information to understand business performance. * Identify unprofitable or outdated pricing, declining customers, inefficient routes, underused assets, seasonal patterns, and service risks. * Bring management recommendations, not just reports. Explain what the information means and what action should be taken. * Provide regular updates on route performance, customer trends, asset availability, risks, and improvement priorities. * Partner with the COO to improve reporting and establish reliable operating baselines and targets. **Customer Retention and Growth** * Maintain a structured outreach plan for current, inactive, and at-risk customers. * Ask why customers have reduced or stopped ordering and determine whether service, pricing, competition, or changing needs are responsible. * Coordinate advance outreach for recurring events and seasonal customer needs. * Share qualified local sales opportunities with Sales and high-value strategic opportunities with the VP of Strategic Accounts and COO. * Support Marketing with customer insights, available capacity, service trends, and market opportunities. **Systems Technology and Process Improvement** * Identify work that depends on memory, paper, text messages, duplicate entry, or disconnected spreadsheets. * Identify missing information, reports, system capabilities, and technology needed to operate the division effectively. * Define the business problem, operational impact, required information, and desired result for each requested improvement. * Work with the COO, who will lead the creation of reports, systems, dashboards, and larger technology solutions. * Test approved changes, help train users, and confirm that improvements reduce errors, save time, or improve decisions. * Look for responsible uses of technology and AI that reduce repetitive work and create more time for customers, growth, and operational oversight. **Billing Support and Information Accuracy** * Ensure service records, customer information, pricing, and billing inputs for the portables division are complete and accurate. * Respond promptly when the Roll-Off Manager or Finance identifies missing information needed for route billing. * Identify recurring billing problems caused by incomplete orders, missing service records, incorrect pricing, or poor documentation. * Recommend process changes that reduce delayed invoices, credits, corrections, and rebilling. Portable Assets and Yard Readiness * Maintain visibility into portable inventory by asset type, location, condition, and availability. * Coordinate with the Field Manager and cleaning team so returned units are cleaned, repaired, and returned to service promptly. **What Success Looks Like** * Customers receive reliable service and proactive communication. * Routes are actively monitored and recurring problems are addressed. * Drivers understand that service requirements and documentation are required. * Management has accurate information about assets, routes, customers, and pricing. * At-risk customers are identified before they leave. * The manager brings solutions and recommendations instead of waiting for senior management to solve each problem. * System and data gaps are clearly defined so the COO can build useful solutions. **Qualifications** * Experience leading route-based, field service, rental, waste, logistics, construction service, or similar operations. * Demonstrated ability to hold employees accountable and follow through on commitments. * Strong customer communication, problem-solving, and relationship-management skills. * Ability to interpret operating data and turn it into practical recommendations. * Comfort using business software, spreadsheets, mapping tools, and mobile applications. * Ability to work both in an office and outdoors in a yard or active operating environment. * Portable sanitation experience is helpful but not required for a candidate with strong route-service leadership experience.