inDrive

office • PAK • unknown • Не указана

**To be added** ## Key Responsibilities - Interacting with customers through phone calls and emails, providing explanations - Resolving complaints and ensuring a high level of service. - High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents. - Processing incoming requests from users in the admin. - Panel data collection for incident analysis - Provide suggestions for improving the quality of incident resolution and their reduction. ## Skills, Knowledge and Expertise - Excellent oral and written speech in Urdu language & English language. - High stress resistance. - Ability to take Initiative. - Ability to work with a large amount complex information. - Ability to remain calm and make decisions under pressure, especially during high stress incidents. - Teamwork & collaboration with colleagues. - Experience in handling accidental cases would be a plus. ## About inDrive inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 47 countries. Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs.  Ready to ignite your inner drive?