Entegris

office • TWN • senior • Не указана

**Job Title:** Senior Specialist, Sales Operations **Job Description:** **The Role:**  * Responsible for order management (order & quote… entry processing through SAP)   * Responsible for shipping arrangement and on-time delivery  * Customer demand management and order fulfillment  * Obtain customer insight through daily communication and analyze the demand/supply through sales forecast and customer usage  * Be familiar with policies and procedures to perform daily operations and meet SOX control  * Effectively collaborate with the relevant departments for problem solving with timely response  * Maintain standardized and up-to-date SOP  * Maintain daily achievements by communicating key information, coordinating actions, obtaining expert opinions, reviewing open issues and action items, and contributing information across departments  * Act as the primary point of contact for customers, ensuring their needs are understood and addressed promptly.  * Build strong, trust-based relationships with customers through proactive and clear communication.  * Complete the assigned tasks and response proactively  **In this role you will:**  * Respond to customer’s issue with a sense of urgency and find the resource to provide the solution  * Proactively review the related process and improvement plan to drive process efficiency  * Open to suggestions and flexibility in adjusting work processes  **Traits we believe make a strong candidate:**  * Bachelor’s degree  * More than 5 years of relevant experience in Semiconductor and in Customer Service role  * Knowledge and hands on experience in SAP system  * Solve daily operation issues with proactive attitude to learn, teach and lead & self-motivated mindset.  * Strong communication and influencing skills with all levels of the organization  * Expertise in fostering a work environment characterized by "possibility thinking", motivation, accountability, effective teamwork and open to challenges.  * Solid communications skills including ability to analyze data as well as present information to cross-functional areas throughout the organization  * Ability to actively seek solutions to problems and improve the process while achieving the best results possible  * Take proactive action for prevention or repeating error  * Positive attitude and ability to adapt to change  * Open-minded, willing to share ideas with the team and have teamwork spirit.  * Familiar with MS Office (MS Word, Excel, PowerPoint. Excel skill is highly required)  * Excellent excel, data analysis, and problem-solving skills  * Fluent in both spoken and written English  **Your success will be measured by:**  * People and Teamwork  * Accountability, Integrity and Trust  * Creativity and Innovation  * Dedication to Excellence