Clera

hybrid • AUT • middle • €65–95k / год

### About the Role Join a growing B2B SaaS team focused on AI-powered business communications. You will manage and grow existing customer relationships, helping customers adopt AI phone assistants and realize measurable value while contributing to retention and expansion revenue. ### What You'll Do * Serve as the primary contact for assigned customer accounts throughout the customer lifecycle. * Identify opportunities to expand customer use cases and increase the value customers receive from AI phone assistants. * Lead regular account reviews, discovery conversations, renewals, and upsell discussions. * Analyze product usage and communicate the operational impact of AI automation. * Own expansion revenue across upgrades, add-ons, and renewals, working toward monthly and quarterly targets. * Support onboarding and ongoing adoption to strengthen retention and customer outcomes. * Share structured customer and market feedback with Product and go-to-market teams. * Maintain accurate CRM records, forecasts, and pipeline, and coordinate account plans across teams. * Help develop the account management and expansion approach as the business grows. ### What We're Looking For * At least one year of experience in B2B SaaS sales, account management, or customer success. * Experience driving upsells, renewals, or expansion revenue within existing customer accounts. * Native-level German, with confidence leading customer calls, reviews, and product demonstrations. * Strong product and technical understanding, along with an interest in AI and machine learning. * A structured working style, ownership mindset, and strong customer focus. * Startup or scale-up experience is a plus. ### Compensation & Benefits OTE (on-target earnings, base plus variable) is €65,000 to €95,000, depending on experience, with uncapped commission. Visa sponsorship is not available. ### Location On-site in Vienna, Austria, with hybrid work possible.