SWOT Hospitality

office • GRC • unknown • €1–1k / мес

SWOT Hospitality is delighted to announce an opening for a **Guest Relations Agent** for a new project in Chalkidiki **About the role:** * Serve as the first point of contact for guests, ensuring they are welcomed warmly and their needs are addressed efficiently. * Manage guest inquiries, concerns, and requests with a commitment to providing exceptional service. * Foster strong relationships with guests by anticipating their needs and personalizing their experiences. * Collaborate with various hotel departments to ensure seamless operations and enhance guest satisfaction. * Monitor guest feedback and satisfaction levels, acting on insights to continually improve service delivery. * Assist with check-in and check-out processes, ensuring guests have a smooth and pleasant transition. * Be proactive in addressing any guest issues or challenges, striving for timely and satisfactory resolutions. **Requirements** * Previous experience in guest relations or front office operations within the hospitality industry is preferred. * Strong verbal and written communication skills in English; proficiency in other languages is a plus. * A friendly, approachable demeanor with exceptional interpersonal skills. * A detail-oriented mindset and a passion for delivering high-quality customer service. * Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously. * Demonstrated problem-solving skills and a proactive approach to guest service. **Benefits** * Dynamic, Friendly and Supportive working environment * Opportunities for career development within the company * Work with the best professionals in tourism industry * Accommodation * Meals * Gross monthly salary range: €1,331–€1,452, depending on qualifications and experience. **why SWOT...** * We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriott International, Accor Hotels, Hilton, Nikki Beach Worldwide and IHG Hotels & Resorts. * We are laser focused on hospitality strategic and financial advisory with an impeccable track record. * We will give you the opportunity to work with the best practitioners from the Greek hospitality market. * We offer stability and career prospects on a transparent working environment. * We work with the best professionals in the tourism industry.