Research in Finance

hybrid • GBR • unknown • Не указана

**Company Description** Research in Finance is an award-winning market research and business information provider specializing in the financial services sector. The organization works across retail, banking, insurance, and institutional markets, offering clients unique, in-depth market intelligence. Through established studies, we deliver proprietary analysis on brands, products, and market dynamics, alongside tailored consulting services. A hands-on team of analytics professionals and researchers collaborates closely with clients to interpret insights and support effective, efficient marketing and sales campaigns. The ultimate goal is to help clients strengthen their businesses and enhance profitability. **Role Description** Reporting to the Fieldwork Management team and Head of Data, you will support the delivery of both quantitative and qualitative research projects across global financial services audiences. Working across a varied portfolio of studies, you will support participant recruitment, sampling, quota management, fieldwork coordination, scheduling, and respondent engagement. You will help ensure projects run efficiently by sourcing the right participants, monitoring fieldwork progress, managing participant communications, and maintaining high-quality research data. This role would suit someone with an interest in market research fieldwork, operations, recruitment or panel management. You will be highly organised, enjoy working in a fast-paced environment and be willing to learn how to support multiple projects and priorities. Experience with survey platforms such as Qualtrics would be beneficial but is not essential, as full training will be provided. **Key Responsibilities** * Support the delivery of both quantitative and qualitative fieldwork projects across global markets. * Support sample building and participant recruitment for surveys, interviews, and online communities, with guidance from the team. * Help monitor quotas and fieldwork progress, escalating shortfalls and supporting actions to achieve research targets. * Support the scripting, testing, and launch of survey screeners and questionnaires using research platforms such as Qualtrics. Full training will be provided. * Learn how to source and recruit suitable participants through existing panels, databases, partner networks, and direct outreach. * Schedule qualitative interviews, manage reminders, and coordinate participant logistics. * Support the growth and maintenance of our research panel, ensuring participant records remain accurate, compliant, and up to date. * Provide panel support, responding to participant enquiries relating to incentives, participation, account queries, and general research-related support. * Manage participant communications, including invitations, reminders, confirmations, reimbursements, and follow-up activities. * Monitor engagement within online research communities and encourage participation where required. * Maintain fieldwork trackers, project schedules, and recruitment reports, ensuring accurate project documentation. * Work closely with research managers to understand target audiences, contribute ideas for recruitment approaches, and provide fieldwork updates. * Help identify and implement process improvements that increase efficiency, participant experience, and data quality. * Provide general operational and fieldwork support across the wider research team as required. **The successful candidate will ideally have:** * An interest in market research and a curiosity about how data and customer insights are used to support decision-making. * Strong attention to detail and a commitment to producing accurate work. * Basic Microsoft Excel skills and a willingness to further develop their data handling skills. * Confidence working with numbers and an interest in learning how to work with datasets and identify patterns. * Good organisational skills, with the ability to manage tasks effectively and meet deadlines. * Strong written and verbal communication skills. * A positive and proactive attitude, with a willingness to learn from feedback and ask questions when needed. * A collaborative approach to work and an enthusiasm for supporting colleagues and contributing to team success. * Any experience in market research, customer service, administration, recruitment, data entry, or other detail-focused roles would be beneficial but is not essential. * Experience with survey platforms, email marketing tools, or data analysis software is advantageous but not required, as training will be provided. **Skills & Competencies** * Be highly organised and capable of managing multiple priorities simultaneously. * Have a good foundation in numeracy and be willing to learn how to work with data, quotas, and sampling requirements. * Show a thoughtful approach to solving problems, good attention to detail, and a willingness to learn from mistakes. * Be confident learning and using new systems, technologies, and research tools. * Deliver excellent participant and panel support through professional, responsive communication. * Demonstrate initiative and a continuous-improvement mindset. * Be curious about financial services and market research; prior knowledge is not required. * Know when to work independently and when to seek guidance or clarification. **WORKING AT RESEARCH IN FINANCE** Research in Finance is a market leading global consultancy, research and publishing business that is about implementing change and making a difference. We work with some of the largest, most influential, and important asset management and insurance companies in the world. Since the economic crisis of 2007 it is clear that the role of the financial services sector has become a critical part of all of our lives. The prosperity, health and future of a nation and its people are inextricably linked to the role these companies play in the world economy. Arguably the financial services sector has the greatest ability to direct change for good. Having control of huge amounts of money can drive investment into emerging economies to help develop nations, support the implementation of green energy to prevent further climate change or force companies to act responsibly by withholding funds. RiF was created more than 13 years ago and has an amazing team of 30 staff currently and an expanding set of more than 60 loyal clients, many of whom we’ve worked with since our launch, who rely and trust the insights we produce to make important strategic decisions about their businesses. We are much more than just a global consultancy and research agency as we also manage high value panels of global professional and private investors. This means we have unique access to some very “hard to reach” study participants. Our market and client requirements are changing all the time, often in response to changes in regulation, and as a result we have created a fast-moving and responsive team, and where possible, a tech driven response, in order to ensure we continue to be top of mind for our clients and all of their research needs. Our company culture is about delivering exceptional products that delight and inspire our clients. We don’t adhere to dated corporate practices of tiered management structures and inflexible working hours. Each employee has a “voice” in the company and an integral part of the direction of the business. We also, like to give everyone the space, time and support to deliver outstanding work as we understand that the work we do requires space and time to think! **We offer a range of benefits including:** * Pension scheme with 5% contribution by employer * Flexible working arrangement agreed with the Chief Operating Officer. Office attendance is required full time during training and at least two days per week thereafter, plus any client-facing meetings as needed * Ongoing external and internal training where appropriate * One day corporate volunteering to give back to the community * 25 days’ holiday (excluding bank holidays) * High-end central London office with showers and bike racks * Bike to work scheme