Senior Software Engineer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

We are seeking a full-stack Senior Software Engineer (individual contributor) to join our Voice Platform team to help build and operate scalable, network-facing cloud services that power communications for Genesys Cloud contact centers worldwide. This is a great opportunity for an engineer who is strong in Java and Spring Boot on the backend, comfortable building React front-ends, and experienced with Python and AWS, who enjoys building reliable microservices and well-designed APIs end to end.

This is a hands-on, build-focused role. You will work across the full stack — backend microservices, serverless components, and front-end UIs — collaborate closely with senior engineers, and grow your skills in distributed systems and production operations. If you care about clean design, solid fundamentals, and shipping dependable software, this role is for you.

Key Responsibilities

The primary responsibilities for this role include (but are not limited to):

• Design, develop, and deliver full-stack features: backend microservices in Java and Spring Boot and React-based front-end UIs, with a focus on reliability, readability, and testability.
• Build Python-based serverless functions (AWS Lambda) and automation for event-driven and operational workloads.
• Build and operate services on AWS, following patterns for scalability, observability, and production readiness.
• Design clean, well-documented REST APIs and data models; apply sound design and analytical thinking to translate requirements into working software.
• Apply solid networking fundamentals to build and troubleshoot service-to-service and client-facing communication.
• Participate in troubleshooting production issues across front-end, service, and infrastructure layers, and contribute to root-cause analysis.
• Write and maintain unit, integration, and automated tests; contribute to CI/CD pipelines.
• Collaborate with product, QA, DevOps, and senior engineers through design and code reviews.
• Contribute to monitoring, logging, and tracing to keep services healthy and observable.

Minimum Requirements

• 5+ years of professional software engineering experience as a hands-on individual contributor.
• Good system design and analytical/problem-solving skills.
• Comfortable working in Linux development and production environments.
• Good communication and collaboration skills across engineering and product teams.
• Ability to balance quality, performance, and delivery timelines.
• Experience...

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