Senior Systems Analyst
Company Description Job Description
Kia ora!
Air New Zealand is on an accelerated journey to become the world’s leading digital airline. We’re looking for a Senior Systems Analyst to help support and improve the systems behind operational risk and safety at Air New Zealand.
You’ll provide technical analysis and support across business applications, becoming a trusted subject matter expert in the systems and processes they support. You’ll also lead enhancements that improve how our services work for the business.
As a senior member of the team, you’ll share your knowledge, mentor other Systems Analysts and build strong relationships with stakeholders across the business.
How you’ll make an impact
- Gather requirements for system and process enhancements, and explain technical concepts clearly to non-technical stakeholders
- Advise on application configuration, access, upgrades, maintenance, compliance and change impacts, identifying improvements and guiding others
- Triage incidents, service requests, errors, access issues and user queries, working to agreed service measures and applying service management practices
- Build and improve support articles, reusable documentation, user guidance and training materials
- Manage vendor relationships, identify service level agreement (SLA) gaps, review contract terms and contribute to RFI and RFP activities
- Find practical ways to improve and automate services, using available and emerging te...
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis.