Customer Support Associate (German Speaker)
Working Model: Hybrid, with onsite working 2–3 days per week.
Working Hours: Monday to Friday, 10 am–7 pm.
Contract type: Full-time, Permanent
Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the permanent legal right to work in the country they apply to and be able to start and maintain employment without visa support from Convera.
Convera is seeking a Customer Support Associate (German Speaker). In this role, you will deliver high-quality customer and operational support across customer service, transaction processing, and collections activities. You will be responsible for handling customer enquiries, processing transactions accurately, resolving payment and account-related issues, and supporting internal stakeholders while ensuring compliance with company policies, procedures, and regulatory requirements. The role requires strong problem-solving skills, attention to detail, and the ability to manage competing priorities while providing timely, accurate, and customer-focused solutions. You will also contribute to continuous improvement initiatives, maintain accurate records, and collaborate with cross-functional teams to deliver efficient end-to-end customer and business outcomes.
You will be responsible for:
- Handle inbound and outbound customer interactions across phone, email, case management, and digital channels, delivering a high-quality customer experience.
- Resolve customer enquiries and issues...
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis.