IT Business Applications Manager
Company Description
Alegis/ MedData is among the nation’s leading providers of medical billing services. For over 35 years, MedData has solidified its leadership position within the billing sector by expanding upon and redefining the typical revenue cycle management processes of coding, billing, and collections.
MedData serves 5,000 physicians across a growing network of 1,000+ facilities throughout the U.S., having built a national presence by becoming experts at the state level. To date, we have handled billing for more than 200 million patients.
Job Description
The IT business applications manager is responsible for managing the operational support, maintenance, and development activities for healthcare business applications. The position combines managerial responsibilities with in-depth hands-on technical expertise. The manager is responsible for appropriate staffing, staff management, performance management, and continuous service improvement.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1\. Provide oversight and management to the IT Application team to deliver IT services
2\. Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools
3\. Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates
4\. Manages the release process for applications which includes effective department wide and end user communication
5\. Manages testing scripts and identifies opportunities for improvement
6\. Negotiates resolution of conflicting requirements across the agencies and/or departments
7\. Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team
8\. Hires and evaluates the performance of direct reports, and provides ongoing coaching and staff development.
9\. Addresses individual staff performance problems as needed
10\. Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications
11\. Develops relevant metrics, measures and publishes the performa...
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