F&B Reservations Officer

Additional Information

Job Number26135935

Job CategoryReservations

Location320 Orchard Road, Singapore 238865, Singapore VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Job Summary

Assists the Reservations Manager in the supervision and control of the food & beverage reservations operational procedures. This includes preparation of maintaining a complete and up to date reservation, diligent follow ups on reservations, assisting with preparation of monthly rosters if require, and monitoring booking demand and trends and ensuring the maximisation of the outlets to maximised the revenue opportunities in all aspects.

Officers promotes outlets through phone contacts and maintains a good relationship with business contacts by assisting in doing eDM blast. Also, to contribute positively to Engagement Survey results by being positively in all aspects of departmental & inter-departmental issues.

Duties And Responsibilities

• RESTAURANTS AND OPERATIONS
• Responsible in handling daily Outlets Reservations and 3rd party Reservations Platforms delegates it’s accordingly besides the Sevenrooms
• Takes charge of the systematic and monitor the following up, orderly filing of reservations correspondence and ensure that they are updated in Sevenrooms accordingly.
• Helps in the review of work methods and procedures in F&B Reservation, recommends changes when necessary to improve quality of work.
• Actively managing/selling the restaurants at 100% occupancy thru ensuring the team reconfirming all reservations includes both seminars, group bookings to maximise the revenues. Ensuring that all details are input in Sevenrooms accordingly.
• Meet or exceed monthly upsell and maintain abandon calls g...

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