Account Management Specialist

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you a results-driven professional with a passion for client success and strategic growth? Join our team as an Account Management Specialist, where you'll manage a portfolio of long-term clients, identify new revenue opportunities, and deliver top-tier service that keeps customers coming back.

_To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

_Key Responsibilities

• Strategize & Execute Develop and implement account growth plans to meet and exceed sales targets.
• Client Relationship Management Build, nurture, and maintain strong relationships with key stakeholders.
• Upsell & Cross-Sell Expand product and service offerings within existing accounts.
• Customer Success Address client concerns promptly and professionally to ensure satisfaction.
• Performance Tracking Monitor account metrics and report on sales performance.
• Team Collaboration Contribute to company-wide initiatives and support cross-functional goals.
• Adapt & Excel Take on additional responsibilities that support the success of the role and the team.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, driven, and confident applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities

• 2+ years of experience in account management, B2B sales, or customer success.
• Proven success in physical product sales and account growth.
• A strong history of building and maintaining long-term client relationships.
• Excellent communication and interpersonal skills.
• Ability to manage multiple accounts and projects simultaneously.
• Strong problem-solving, organizational, and time management abilities.
• A collaborative mindset with the ability to work independently and in teams.
• A commitment to exceptional customer service.

This job operates in a professional office environment. While performing the duties of this jo...

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