Knowledge Manager
Who are Benifex? 💚💜
We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀
Why you should apply? 🌟
- Play a pivotal role in shaping a trusted, scalable, and future ready knowledge ecosystem across our Support function.
- Work at the heart of product, process, training, and AI improvements, turning complex updates into clear, high-quality knowledge resources.
- Influence documentation standards and enable multiple teams with frameworks, templates, and best practices.
- Drive meaningful improvements in onboarding, self-serve support, and AI retrieval through structured, insight driven content optimisation
\\Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position\\
Great Benefits
🤸 Flexible work – choose a working setup that works for you
✈️ 25 days holiday plus your local bank holidays
🎂 Your birthday off
❤️ Two half day wellbeing days
🩺 Healthcare cash plan to cover the costs of day to day healthcare
🧠 Employee Assistance Plan 24/7 365 support
🤒 Income Protection (75%) and life assurance (4x salary)
🤑 Pension scheme
💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!
Role Overview 🚀
Own the creation, and continuous improvement of the support knowledge base within Zendesk, ensuring our global support teams and customers have access to accurate, consistent, and easily discoverable content. Reporting into the Senior Operations Lead, this role is pivotal in driving deflection, reducing handling times, and improving the overall customer and employee experience by embedding a culture of knowledge-centred service (KCS) across the support organisation.
The Knowledge Manager will play a key role in our AI enablement journey, ensuring our knowledge base is structured, tagged, and optimised to power AI-driven tools such as...
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