Head of Technology Operations

Date: 9 Nov 2026

Location:

Oxford/ Hybrid, GB, OX4 4DQ

Company: Nominet

Contract Type: Permanent

Location: Hybrid, with a minimum of 20% in the Oxford office per month

About Us

We’re Nominet – a world-leading domain name registry operating at the heart of the UK internet. While we're best known for running .UK domains, our DNS expertise also underpins critical internet infrastructure that government services, including the NHS, rely on.

As a public benefit company, our work has a positive impact on society. We’ve donated millions to projects that use technology to improve people’s lives and have committed to delivering £60m worth of support over the next three years.

The Role

We’re bringing IT Service Management, internal support, workplace technology and technology administration into one Technology Operations function. As Head of Technology Operations, you’ll build and lead that function, improving service quality, operational control and cost visibility while reducing friction for engineering teams.

You’ll own the operating model, service management governance, workplace technology, asset and configuration management, operational risk, suppliers and technology financial reporting. An early priority will be putting the foundations in place: clear ITSM processes, service levels, CMDB and risk management, stronger supplier and budget controls, and a consistent approach to performance and governance.

This role suits someone who can build better systems while keeping critical day-to-day services running.

What You'll Be Doing

• Establish and lead the Technology Operations function, creating a clear operating model, accountabilities and ways of working.
• Translate Technology strategy into operational priorities, service standards and measurable outcomes.
• Own the effectiveness of incident, change, problem and request management, including major incident governance and escalation.
• Improve service management maturity, supporting alignment with ITIL 4 and relevant ISO standards.
• Oversee int...

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