Customer Quality Engineer
The Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release, production start and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service and products.
General Responsibilities
- Analyze, solve and control complex production quality problems on time to meet the customer requirements
- Handles Production Part Approval Process and provide documents to customer
- Conducts measurement system analysis and statistical process control for key processes
- Ensures a smooth and timely launch of new and changed products
- Handles customer returns and uses Sensata tools to provide frequent status updates to affected customers
- Works effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide answers
- Coordinates project teams to ensure a successful launch of new products. It should be made clear what the customer expects and in detail elaborated how th...
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