Program Analyst

Job Summary

This position is located in the D.C. Department of Employment Services (DOES), Office of Paid Family Leave (OPFL). The Department of Employment Services (DOES) mission is to connect District residents, job seekers, and employers to opportunities and resources that empower fair, safe, effective working communities. The mission of the Office of Paid Family Leave is to plan, develop, and administer a paid leave program for the District of Columbia under the provisions of the Universal Paid Leave Amendment Act of 2016 ("Paid Leave Act").

The incumbent is primarily responsible for supporting a variety of operational, administrative, and program management functions. Key duties include assisting with the development and maintenance of program trackers, overseeing onboarding and offboarding processes, and managing and monitoring PFL supply inventory. The role also involves developing and updating standard operating procedures (SOPs), job aids, and other knowledge resources to support organizational effectiveness. Additionally, the position supports the implementation of new or revised processes, policies, and system updates to ensure organizational readiness and performance. Other responsibilities include assisting with budget management and contract support, drafting memoranda for senior leadership, and performing general PFL office administration tasks to ensure smooth day-to-day operations.

Duties And Responsibilities

Plans, develop, and conduct program analyzes of substantial scale and impact concerning all aspects of current or projected op...

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