Healthcare Journey Mapping Specialist
Healthcare Journey Mapping Specialist, Raleigh, NC, US
User Experience Designer- Mid Level
Both the RHIF and RDHC activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all RHTP partners are working in concert to deliver a streamlined offering and experience.
The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with our partners.
Core Responsibilities
Provider Relationship and Navigation (25%)
- Serve as the DHHS RHTP provider experience champion.
- Creatively problem-solve process blockers and friction points in response to provider feedback.
- Create a provider “playbook” that synthesizes process and navigation guidance.
External Partner Coordination (20%)
- Serve as the liaison between DHHS’ RHIF partner (DIT) and RDHC partner (ECU) to ensure a smooth handover for providers.
- Communicate process improvement recommendations to partners.
- Occasionally attend partner meetings.
Provider Journey Analysis (20%)
- Map and regularly update the provider journey in detail and publish an illustrative workflow.
- Regularly identify collaboration or provider service gaps.
**Continuous Improvement (15%)*...
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