Assistant Director, Quality and Outcomes

The Assistant Director, Quality and Outcomes supports HeartShare’s Data and Innovation program by leading quality improvement, outcomes measurement, and analytics initiatives across child welfare, clinic, education, and developmental disabilities services. This role collaborates with program leaders to transform operational data into actionable insights, ensuring continuous improvement and measurable impact. The position is hands-on, focusing on data-driven evaluation and improvement without direct staff supervision.

Essential Functions And Primary Responsibilities Of Position

• Lead continuous quality improvement activities across child welfare, clinic, education, and developmental disabilities services programs.
• Partner with program leaders to define performance problems, analyze root causes, design improvement strategies, and evaluate results.
• Apply structured methods such as Plan-Do-Study-Act cycles, root-cause analysis, and process mapping to drive improvement.
• Develop, document, and refine measures of service quality, program performance, and participant outcomes.
• Build, maintain, and enhance Power BI dashboards and scorecards to visualize program performance and outcomes.
• Query, val...

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