Business Systems & Reporting Manager

Job Title: Business Systems & Reporting Manager

Department: Information Technology

Supervisor: Director of Information Technology

Supervises: Business Intelligence & Reporting Specialist, Business Systems Support Specialist

FLSA Status: Full Time, Regular, Exempt

Starting Salary: $84,321-$105,402 per year based on relevant experience and qualifications.

General Statement:

The Business Systems & Reporting Manager is responsible for the management and oversight of ACNC’s business critical systems, including Galaxy Ticketing Systems and SalesForce.

The BS&RM will work with the Director of Information Technology to analyze existing systems to identify areas for improvement, define associated business requirements, and provide solutions and recommend best practices that support organizational goals. In addition, this role manages and oversees the Business Systems ecosystem and related processes, ensuring effective system configuration, reporting and analytics development, ad-hoc SQL support, and end-user training.

Essential Duties:

1\. Provides quality guest service to both internal and external guests by maintaining a WILD (friendly, helpful, positive and professional) working attitude and appearance.

2\. Serves as the primary system administrator for Galaxy and Salesforce, which are ACNC’s current ticketing POS system and fundraising and development software.

3\. Configures, maintains, and enhances the Galaxy ticketing system,

4\. Designs and develops custom programming solutions within the Galaxy environment.

5\. Creates and maintains ticketing products for general admission, membership, promotions, and packages.

6\. Develops and maintains Galaxy APIs, integrations, and third-party interfaces.

7\. Supports online ticket sales, group sales, memberships, special events, and point-of-sale operations.

8\. Troubleshoots Galaxy application issues and coordinates with vendors when nece...

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