LTSA Service Manager

e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed at improving grid operations, integrating clean energy, and contributing to a sustainable future. e-STORAGE has successfully implemented over 3.3 GWh DC of battery energy storage solutions in various locations, including the United States, Canada, the United Kingdom, and China. This significant accomplishment solidifies e STORAGE's position as a key player in the global energy storage integration industry. Currently, the Company operates two fully automated, state-of-the-art manufacturing facilities with an annual production capacity of approaching 20 GWh. e-STORAGE is fully equipped to continue providing high-quality, scalable energy storage solutions and contribute to the widespread adoption of clean energy.

For additional information about e-STORAGE, visit www.csestorage.com

The LTSA Service Manager is responsible for the end-to-end management and delivery of Long-Term Service Agreements (LTSAs) for utility-scale Battery Energy Storage System (BESS) projects across Australia.

This role oversees contractual performance, client relationships, service provider management, site operations, maintenance activities, spare parts, warranty claims and performance reporting to ensure all contractual, operational, safety and regulatory requirements are met.

The LTSA Service Manager acts as the primary interface between clients, asset owners, internal operations teams, contractors and equipment suppliers. The role requires a strong combination of technical knowledge, commercial awareness and operational leadership to manage multiple operational BESS sites and ensure long-term asset reliability, availability and performance.

The successful candidate will demonstrate a proactive, solutions-oriented approach, with the ability to manage contractual risks, resolve technical and operational issues, and drive continuous improvement across the Australian BESS portfolio.

Key Responsibilities

1\. LTSA Contract & Commercial Management

• Lead and support the negotiation, implementation and ongoing management of LTSAs with clients and asset owners, as well as subcontracted service agreements (Sub-LTSAs).
• Ensure all contractual obligations, service levels, performance guarantees and reporting requirements are achieved.
• Manage contractual risks, including liquidated damages (LDs), performance shortfalls, warranty obligations and excludable events.
• Review and manage contract variations, claims, extensions and commercial matters arising throughout the LTSA lifecycle.
• Prepare and review scopes of work, technical specifications and service agreements for contractors and equipment suppliers.
• Identify opportunities to optimise service delivery costs, improve operational efficiency and protect contractual profitability.

2\. BESS Operations & Maintenance Management

• Oversee the delivery of preventative, corrective and reactive maintenance activities across operational BESS sites in Australia.
• Ensure maintenance activities are completed i...

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