Freight Brokerage Head of Operations
Freight Brokerage Head of Operations & Account Growth
Company: MZM Transports
Location: Colombia — Remote
Compensation: $3,000 USD/month + Performance-Based Bonuses
Schedule: Full-Time | 7AM-5PM U.S. Eastern Time Business Hours
Reports To: Founder & CEO
About MZM Transports
MZM Transports is a U.S.based freight brokerage specializing in open-deck, dry van, & customized transportation & logistics solutions to business across North America.
Built on integrity, strong relationships, & operational excellence, M3 has established itself as a trusted transportation partner by delivering reliable service, competitive solutions, and a commitment to solving complex logistics challenges.
As we enter our next phase of growth, we're seeking an ambitious, results driven leader who take ownership, thinks strategically, and wants to play a meaningful role in building the future of MZM Transports.
This is not a role where you’ll simply maintain what’s already in place. You’ll have the responsibility to evaluate how we operate, identify opportunities we’re missing, make decisions, and implement improvements.
Key Responsibilities
1. _Brokerage Operations Management_
- Oversee daily freight operations from tender through delivery.
- Manage quoting, carrier sourcing, rate negotiations, load coverage, dispatch, and tracking.
- Supervise rate confirmations, check calls, load documentation, and billing workflows.
- Handle carrier issues, service failures, uncovered loads, and customer escalations.
- Monitor execution rates, on-time delivery, turnaround times, and gross margins.
- Ensure operational problems are resolved without constant CEO involvement.
_2\. Team Leadership & Development_
- Manage carrier sales, administrative, and account management personnel.
- Train employees on carrier sourcing, negotiating, load execution, and customer service.
- Establish clear expectations, accountability, and performance standards.
- Conduct performance reviews, coaching, and operational training.
- Iden...
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