Director, Customer Engmt & Assurance
Be a part of something BIG!
Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!
Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.
We are looking for a Director, Customer Engagement & Assurance to lead end-to-end service delivery, customer assurance and customer success governance across our global enterprise customer portfolio. This role will provide leadership across service delivery, operational readiness, SLA performance, customer governance, escalations and service improvement, while driving the transformation towards a more proactive Customer Success Management model.
Make An Impact By
- Global Customer Service Delivery Leadership
- Lead end-to-end customer service outcomes across Day 1 delivery, transition-to-run and Day 2 steady-state operations.
- Serve as the key accountable service delivery leader for strategic global customers.
- Drive service performance, operational readiness, customer governance and continuous service improvement.
- Strengthen customer confidence and executive stakeholder engagement.
- Service Transition & Operational Readiness
- Govern transition-to-run readiness and acceptance before customer go-live.
- Ensure service runbooks, support models, escalation paths, dashboards and reporting str...
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