Senior Order Fulfilment Specialist
Company Description
Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.
Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.
Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.
This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.
Job Description
Key Responsibilities & Accountabilities:
This position shall be responsible to spearhead and drive the complete “order-to-invoice” cycle for the Greater India Sales Team which also included the Greater India markets partners order fulfilment like Sri Lanka, Nepal, Maldives, Bhutan & Bangladesh which shall include (_but not limited to_):
1. Order booking & order management process to Invoice and manage shipment, coordinate with sales managers & customers for dispatches and deliveries coordination’s. Manage the complete Order-to-Invoice cycle, including order booking, shipment planning, invoicing, dispatch coordination, and customer deliveries.
2. Receiving, verifying, and processing customer orders accurately and efficiently.
3. Maintaining accurate inventory records, ensuring sufficient stock levels, and identifying and addressing inventory issues.
4. Coordinating with factories for customers’ FATs (factory acceptance tests) and likewise closely coordinating with respective sales managers.
5. Tracking orders through the fulfillment process and providing updates to customers.
6. Addressing any issues or discrepancies that arise during the fulfillment process, such as inventory shortages, shipping delays, or damaged products.
7. Responding to customer inquiries related to orders, providing order status updates, and addressing customer concerns. Monitor orders throughout the fulfilment lifecycle, proactively communicate status updates, manage exceptions, and resolve customer concerns related to deliveries, shortages, damages, or shipment delays.
8. Keeping sales managers updated on MADs, shipment status etc.
9. Identifying areas for improvement in the order fulfillment process and implementing solutions to enhance efficiency.
10. Coordinating with the factories and factory planners for Material Availability Dates (MAD), plan the shipment and dispatches aligned with the revenue recognition forecast schedule as per the incoterms of the consignment.
11. Lead complete Order to invoice cycle, OTC (order to cash) cycle, book orders in SAP, PO placement to factories, inventory management, liaise with supply side (OE-Original Equipment side), Spares & Consumables side t...
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