Senior Engineer, Customer Support
The Customer Support Engineer will provide technical support for semiconductor equipment throughout the product lifecycle, including pre-sales, post-sales, and field retrofit activities. Support machine installations, system upgrades, relocations, and customer acceptance processes to ensure successful deployment and optimal equipment performance.
Responsibilities:
- Support pre-sale, post-sale and field retrofit programs identified by our product team activities
- Assists in machine installation at customer site including new equipment, upgrades and system relocations
- Evaluates and diagnose advance problems and making appropriate repairs and troubleshooting
- Prepares documentation of troubleshooting completed and providing proper escalation to other departments when required
- Provides basic training to customers in the basic operations and maintenance ...
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