Sr Product Manager

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job creates a detailed roadmap and defines future capabilities for digital and telehealth products. Works with technical and non-technical peers and senior management to influence, guide and grow exciting products that enable new ways for the organization to care for patients. Helps to develop new ideas based on experience and engagement with stakeholders, customers, patients, providers, and prospects.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required – Bachelor’s degree in computer science, engineering, or other related areas.

Work Experience

Required – 4 years of experience working as a product manager or other relevant position; significant experience in product lifecycle management and working in agile environment.

Preferred – Background in software development or program management.

Preferred Experience

• Direct product delivery experience with:

• Contact Center AI platforms or developer platforms

• Cloud infrastructure or shared services

• Model management, observability, or evaluation frameworks

• Workflow orchestration or automation platforms
• Experience balancing:

• Platform stability and reliability

• Enterprise governance and security

• Internal-team enablement and self-service

• New feature delivery and innovation
• Healthcare experience strongly preferred:

• Patient access and scheduling

• Contact center technology

• EHR integrations

• Clinical or operational workflow platforms

Core Responsibilities

Platform Strategy & Roadmap

• Define and maintain the patient-facing AI platform roadmap and long-term vision
• Prioritize investments across plat...

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