Technical Support Engineer / Desktop Support Technician / IT Support Specialist

Role Description

These roles help users resolve issues with applications, devices, accounts, and connectivity. They work with engineering, infrastructure, and service desk teams to restore service, keep users informed, and document fixes that can prevent repeat support requests.

The Technical Support Engineer investigates escalated application and integration issues, reproduces reported behaviour in a test environment, and uses logs to verify fixes with engineering teams. The Desktop Support Technician sets up laptops, desktops, and peripherals, diagnoses hardware a...

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