Business Process Specialist (Austin Capital Delivery Services)

About This Position

Job Description:

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Business Process Specialist

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Purpose:

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
• Develops and maintains databases to support data analysis and research findings for business projects.
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities - Supervisor and/or Leadership Exercised:

• May lead and train others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of performance measures, quality improvement programs and project management methods.
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and with teams.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Licenses and Certifications Required:

• None.

Preferred Qualifications:

• Experience supporting the elicitation and documentation of business process knowledge from subject matter experts and applying knowledge management practices to develop and maintain process maps, standard operating procedures, work instructions, and other process documentation that enables knowledge transfer, process consistency, and operational effectiveness.
• Experience supporting strategic planning and performance reporting, including tracking strategic goals, objectives, Key Performance Indicators (KPIs\[TH1.1\]), and milestones.
• Experience creating, organizing, and maintaining internal and department-facing team SharePoint sites and document libraries using metadata, views, naming conventions, version control, and document review dates to support knowledge management and help employees find, share, and maintain current process knowledge.
• Experience using Excel and reporting tools such as Power BI to maintain datasets, validate data accuracy, analyze trends, and prepare dashboards or performance reports.
• Experience coordinating and supporting meetings or workshops and documenting participant input, decisions, action items, owners, and deadlines.
• Experience using project planning tools to maintain schedules, track deliverables and dependencies, and communicate progress across multiple initiatives.
• Experience researching operational issues and using the results to prepare professional reports, presentations, and recommendations that support management decisions.
• Experience applying Lean, Agile, or similar continuous improvement methods to optimize workflows and launch new tools, and supporting adoption through change messaging, instructional design, training coordination, and employee feedback loops.
• Ability to travel to more than one work location.





Compensation Range:

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The annual hiri...

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