Director - Operations & Project Management Office

Company Description

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: P143594-2777

Job Description

JOB SUMMARY

The Director reports to the SVP of Operations and serves as the primary executive partner to operational and clinical leadership on all operational initiatives. Responsible for translating business strategies and initiatives into operational plans. Prioritizes strategic plans and capital projects and creates plans for implementation. Develops complex forecasting models, budgets, resource allocation and plans for projects. Utilizes comprehensive knowledge of company's internal operations to develop forward-looking focus for business, as well as on-going oversight and governance of labor costs and strategy in support of these initiatives. The Director of PMO provides overall leadership and direction for the Project Management Office supporting hospital operations transformation within the Pediatric Healthcare Enterprise. The Director oversees a focused portfolio of operational transformation programs spanning three domains: clinical workforce and staffing model redesign, care pathway standardization, and patient capacity and throughput improvement. Day-to-day responsibilities encompass PMO leadership and team development, portfolio governance and prioritization, stakeholder relationship management with the SVP of Operations, CNO, CMO, and department leaders. The Director establishes and maintains governance standards, project intake processes, and reporting frameworks for the enterprise. This role coordinates closely with peer PMO offices in Information Systems and Facilities on shared dependencies.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Designs, establishes, and manages the PMO governance framework, project intake and prioritization process, methodology, templates, and tooling to support enterprise operations.
• Owns the operations project portfolio end-to-end: intake, prioritization, active monitoring, portfolio-level risk mana...

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