Supervisor, Quality Operations (Onsite - Acton, MA)

Job Summary

This role is a hands-on Quality Supervisor/Lead responsible for managing and developing a team of Quality Technicians while ensuring manufacturing products meet quality and regulatory standards. The position oversees daily team activities, performance metrics, training, scheduling, and employee development, while also supporting inspections, quality documentation reviews, nonconformance investigations, equipment troubleshooting, and continuous improvement initiatives. Working closely with Quality Engineers, the individual helps maintain inspection and testing procedures, recommends process improvements, approves technician work, and drives compliance with quality systems. The ideal candidate has a bachelor's degree or equivalent experience, at least five years of combined quality and supervisory experience, strong leadership and communication skills, and experience in regulated environments such as medical devices, FDA 21 CFR 820, or ISO 13485. Knowledge of Lean Six Sigma, SPC, ASQ methodologies, data trending, and process controls is highly desirable.



Responsibilities:

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Hires, manages, and mentors direct reports including daily interactions and performance reviews.

Provides leadership to team members, including but not limited to, training support on processes and

procedures.

Schedules work of direct reports to achieve business goals and objectives.

Establishes and tracks daily team metrics to ensure performance targets are achieved.

Performs complex tasks to ensure compliance with quality standards.

Works with Quality Engineers, and other team members, to ensure effective inspection and test procedures are implemented and maintained.

Works on the deve...

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