Manager, IT Service Delivery
Venture Global LNG (“Venture Global”) is a long-term, low-cost provider of American-produced liquefied natural gas. The company’s Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant design configuration, Venture Global’s modular, mid-scale plant design will replace traditional designs as it allows for the same efficiency and operational reliability at significantly lower capital cost.
We are seeking qualified applicants for the position:
Manager, IT Service Delivery
Located:
Arlington
Summary
The IT Service Delivery Manager is a strategic leadership role responsible for the governance, optimization, and high-quality delivery of IT services across the global organization. This position aligns End User Support and technical infrastructure teams with business stakeholders to drive operational excellence and Continuous Service Improvement (CSI). The Service Delivery Manager is accountable for the overall health of the service ecosystem, driving the strategy for ticket lifecycle management, SLA governance, vendor performance, and high-level escalations, with a primary focus on measurable end-user satisfaction and seamless service availability.
**General Description Duties & Responsibilities
**
- Establish and Enforce Service Level Agreements (SLAs): Define, implement, and monitor global SLAs and Operational Level Agreements (OL...
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