Technical Support Engineer (L2)
The company is a service for managing email outreach infrastructure. We help customers register and connect domains, create mailboxes, and configure them to work with email-sending tools.
We are looking for two experienced technical support engineers who enjoy understanding how a product works, finding the causes of unusual issues, and gradually getting more involved in software development.
About the Role
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You will work at the intersection of customer support and the engineering team: handling complex support requests, carrying out technical diagnostics, and seeing issues through to resolution.
First-line support handles routine questions. Your responsibility will be cases that require examining logs, checking settings, understanding API behavior, or reading code. If a solution requires changes to the product or infrastructure, you will pass your investigation findings to developers and help verify the fix.
What You Will Do
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- Investigate technical support requests: reproduce issues, test hypotheses, and identify their root causes.
- Diagnose problems with domain registration and verificatio...
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