Back Office Officer (On-Boarding)

We are the team that decides who becomes a Capital.com client. We are 24 people across Sofia, Limassol, Australia and the Bahamas, working 24/7 shifts. We cover five licences (Cyprus, UK, Bahamas, UAE and Australia), with two more on the way.

Every week, around 3,500 accounts come to us for manual review. On top of that come about 1,500 client documents, 300 requests from other teams and 120 Jira tasks. Zero backlog is how we work, not something we aim for.

What you’ll do:

• Review identity and proof-of-address documents
• Verify or block client accounts according to the rules of the licence each client is under
• Review sanctions and PEP matches in World-Check
• Handle AML alerts and escalate genuine cases to Compliance
• Answer requests from Support, Sales and Payments through Slack, Zendesk and Jira

What we’re looking for:

• Real attention to detail. This job means noticing that the date of birth on a document is one digit off from the profile, 200 times a day
• Clear, polite written English. Most of your day is written communicatio...

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